The first step is to identify the opportunity or the challenge to decide on the purpose and utility of the chatbot. To understand the best application of Bot to the company framework, you will have to think about the tasks that can be automated and augmented through Artificial Intelligence Solutions. For each type of activity, the respective artificial intelligence solution broadly falls under two categories: “Data Complexity” or “Work Complexity”. These two categories can be further broken down to 4 analytics models namely, Efficiency, Expert, Effectiveness, and Innovation.
There are many types of chatbots available, a few of them can be majorly classified as follows: